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Program Benefits

  • Accidental Damage Protection - Added protection from drops, spills, cracks, pets or water damage not covered under the standard manufacturer’s warranty.
  • Protection Against Replacement Costs – Helping you save money in the long-run
  • Convenient – No need to worry about finding a repair technician or paying for repairs
  • No Deductible
  • Easy Claims Process – File online or by phone
  • Quick & Easy Advance Exchange Replacement – Your replacement item ships as soon as the claim is approved, so you can quickly get back to better hearing
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    FAQs

    Q: How is the Hear for You Protection Plan different from the standard manufacturer’s warranty?

    A: Hear for You Protection Plan covers accidental damage, where the standard manufacturer’s warranty does not. Hear for You Protection Plan also extends the duration of your coverage for 1 or 2 years from the date of device purchase depending on the plan you select.


    Q: What isn’t covered by my Hear for You Protection Plan?

    A: Loss, theft, accessories, or unauthorized repairs. Please see your Terms and Conditions for full details.


    Q: If I purchase a Hear for You Protection Plan, when does my coverage begin?

    A: Coverage begins on the date of purchase.


    Q: How can I file a claim?

    A: Contact us at customer.centricity.com or call us at (866) 346-5861.


    Q: Can I cancel my Hear for You Protection Plan?

    A: Following your 45-day return period, you may cancel your plan by contacting us at 1-888-225-2644. Please see your Terms and Conditions for full details.


    Q: What can I expect to receive after I purchase a Hear for You Protection Plan?

    A: After you purchase a Hear for You Protection Plan, we will email or mail you the details of your plan within 10-12 business days.


    Q: Do you charge a deductible?

    A: No


    Warranty Terms and Conditions: Click Here (Link will open in a new tab)

    Free ground shipping on all orders. Approximate delivery 5-7 days after order is placed. Orders usually ship within 24-48 hours.

    Standard overnight delivery: $35 flat rate*

    Second day delivery: $25 flat rate*

    *Expedited shipping is non-refundable.

    Orders must be received by 2pm ET to qualify for overnight shipping.

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    1-800-681-8354